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How to request a refund

Short answer: Within 7 days of payment, in full, from the Account tab. You don't need to explain why.

  1. Log in to your accountUnder Log in, with the email you used for the test.
  2. Open the Account tabWhile you are within the deadline, you will see the "Request a refund" button.
  3. ConfirmWe refund the amount to the same payment method. With Pix, it comes back in moments; on a card, the refund can take up to 2 statements to show up.

After the refund, access to the report for that order ends. If there was a subscription, it is canceled and there are no new charges. You get a confirmation by email.

The 7-day window follows the right of withdrawal in Brazil's Consumer Protection Code (art. 49). Past the deadline? Get in touch with us. Details in the Refund policy.

Still have questions?Write to us. We reply by email.
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