Refund policy

1. 01

   Log in to your account

   On Log in, with the email you used for the test.

2. 02

   Open the Account tab

   While you're within the period, a "Request refund" button appears.

3. 03

   Confirm

   We refund the amount to the same payment method. With Pix, it comes back within moments. On a card, the refund may take one or two statements to show up.

What happens next

• Access to the report for that order ends.
• If there was a subscription, it's canceled and there are no new charges.
• You get a confirmation by email.

The 7-day period follows the right of withdrawal in the Brazilian Consumer Code (art. 49). Past the deadline? Talk to us on Contact.